During the orientation process, what is essential to inform clients about?

Informing clients about program operational hours and costs during the orientation process is essential because it sets clear expectations regarding when services are available and the financial responsibilities associated with them. Understanding the operational hours helps clients plan their schedules to ensure they can access the services they need, while awareness of costs allows them to make informed decisions about participation and budgeting for their treatment.

Communicating this information also fosters transparency and trust, as clients can anticipate any financial implications upfront. Knowing the hours of operation and associated costs is fundamental for clients to engage with the program effectively and to avoid any confusion or potential barriers to their involvement.

Other aspects, such as the physical layout of the facility, client financial obligations alone, or the educational background of staff members, while important, do not have the same immediate impact on a client's capacity to participate in the program as the operational hours and costs do. These details serve more as supplementary information that can enhance the client's experience once they are already engaged in the program.