Which aspect is not typically addressed by role-based case management?

Role-based case management primarily focuses on the coordination and management of services for clients to ensure they receive the necessary support in various aspects of their care. This includes tasks such as linking clients to appropriate services, which involves connecting them with resources like healthcare, housing, or vocational training that can address their specific needs. Additionally, case managers are responsible for monitoring service efficiency to ensure that the supports provided are effective and that clients are making progress toward their goals.

Providing direct therapeutic care, while not typically the primary function of a case manager, may still be a component that some case managers engage in, especially those with clinical training. However, their main role often revolves around ensuring clients receive the right services from professionals qualified to provide that direct care.

On the other hand, changing agency policy falls outside the typical scope of role-based case management. While case managers may advocate for policy changes based on the needs of their clients, the responsibility for shaping and implementing agency policies usually lies with organizational leadership rather than individual case managers. This delineation of roles ensures that case managers can focus on direct service coordination and client-related activities without the additional complexities of policy reform.